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The Legendary Leaders Podcast

Jul 9, 2020


Do you want to influence more but don’t know how to do it? Maybe it’s because you’ve lost your voice or haven’t found it yet.


Cynthia Zhai is a voice coach and a professional speaker who found her voice after she discovered that being heard is being seen. She now helps people find their authoritative and authentic voices, especially in their corporate careers.


She believes that most people are afraid of being seen and hence being criticized which is why they prefer not to put their voices across. Listen in to learn the first steps you need to take to find your voice and become your confident authentic self.


Key Takeaways:

  • The fear of being visible and criticized that goes back to childhood.
  • The power of loving and accepting yourself.
  • The cultural differences in how people from across the globe define their voices.
  • Mistakes that salespeople make to seem untrustworthy and unconfident.


If you enjoyed this episode, check out the video show notes and SUBSCRIBE TO THIS PODCAST on Apple Podcasts.


Episode Timeline:

  • [0:42] Intro
  • [4:28] How she found her voice and started teaching people how to find theirs.
  • [7:20] The comfortability of being invisible and the fear of being criticized.
  • [8:18] How the fear of being criticized and being seen spreads across the world.
  • [9:36] How to accept yourself as you develop and love your voice.
  • [10:48] Cynthia explains the steps she takes in helping her clients accept themselves.
  • [17:15] How to have an authoritative yet authentic voice.
  • [19:06] The differences in the diverse cultures of her clientele.
  • [21:09] How she helps teams in an organization to become more confident in their voices.
  • [22:31] The foundation and techniques she helps salespeople become more confident and authentic.
  • [26:00] How to shift your focus to what people are looking for when selling.


Standout Quotes:

  • “There are so many people who are in the fear of being judged, being criticized, and being visible.”- Cynthia Zhai [8:20]
  • “A leadership voice- authority people can trust you; people believe in what you say and at the same time you are still who you are, you are the best version of yourself, you are authentic.”- Cynthia Zhai [17:50]
  • “First you need to own the authority, you are the expert in what you’re talking about.”- Cynthia Zhai [19:36]
  • “For the sales team is how they can sound more confident, more trustworthy, more convincing.” - Cynthia Zhai [22:16]


Find | Cathleen Merkel


On Instagram: @CathleenMerkel

On Facebook: @CathleenMerkelCoaching

On LinkedIn: @CathleenMerkel


Find | Cynthia Zhai


On YouTube

On Linkedin

On Facebook


Download your 3-Part Free Voice Video Lessons on "Develop Your Powerful Voice to Be Heard” here.




Do you want to learn more about how to become a Legendary Leader, the download my FREE Guide which shares 5 Proven Ways To Gain Confidence As An Inspirational Leader Without Overwhelm - Simply Click Here


About Cathleen: 


As a Thought Leader in the Mindset & (Self-) Leadership space, Cathleen supports high achieving, but worn-out women create a more content & balanced life without sacrificing their hard-earned success. Following a simple 6 step framework, she helps you not only reconnect with your inner feminine side; Cathleen also supports you to rediscover your REAL YOU!

Cathleen focuses on women who lost their sense of purpose, who feel they are running in a hamster wheel, trying to please everyone but themselves. She helps you to turn your careers, your social connections and personal life around so that you will start feeling fulfilled and excited again about the days to come. 

At the end of the process, Cathleen's clients will feel healthier, happier, energised and clear about their future. 

With over 15 years of leadership experience in Retail, Media & Broadcasting, Engineering and Property Investment, Cathleen has not only experienced the challenges and opportunities of a female leader herself, she has also been leading and supporting various leadership development initiatives within large, complex, multinational matrix organisations.


Only by deeply experiencing her very personal life challenges – ‘hitting a wall experiences’ –Cathleen was able to redefine her own purpose, deciding to bring ease and content to as many women as possible on the planet!


Tune in here: 


About Cynthia Zhai


Cynthia is a Voice Coach, Professional Speaker and Best-Selling Author. She’s also a TEDx speaker. Cynthia has helped business professionals and professional speakers from 46 countries across 5 continents with their voice to speak with impact and conviction, engages and inspires people to embrace change and take action.


She has been a professional speaker and coach for the past 18 years and her engagement spans 5 continents in 18 countries and regions such as USA, Finland, The Netherlands, Portugal, Spain, Argentina, Egypt, Singapore, Malaysia, Hong Kong, Macau, mainland China, India, Brunei, Vietnam, Thailand, Indonesia and The Philippines. Cynthia has appeared in U.S.A Discover Your Talent Show, Singapore Radio Program 938Live 4 times, Hong Kong Radio 3, and Malaysia Business Radio Station BFM as a guest speaker on the subject of Voice. She's a regular guest on podcast shows around the world. She has spoken to more than 20,000 audience members across industries, from the world’s top MNCs as K & L Gates Washington D.C., Stanford University, Sofia University, Mercer, Google, HSBC, Procter & Gamble, to Government bodies as British High Commission Singapore, Immigration & Checkpoints Authority, Singapore Air Force etc.